FAQ

Q: Who is James the Cat?

A: James is a rascally cat that loves stationery and small gifts.

Q: Are you a real Cat?

A: Is the sky blue?

Q: How much do you donate to animal rescues from our orders?

A: We donate 10% of the order cost before tax and shipping to animal rescues.

Q: Which animal shelters do you donate to?

A: At the moment we donate to Nali animal rescue but as we grow we will donate to other animal rescues as well.

Q: How long does it take to get my order?

A: It takes us 1-3 days to process an order. If it is taking longer than expected for unseen reasons we will notify you.

Q: What happens if I get my order and it’s damaged?

A: James does his best to make sure your order is packed nice and snug. If you do receive an item that’s damaged please contact us right away and we’ll work with you to find a solution.

POLICIES

James likes to be fair. All products are final sale. If there is a promblem with an order please contact us and we’ll see what we can do. 

 

SHIPPING

James likes to ship with Canada Post.

Small orders with shipping cost less than $12 are sent via regular mail and have no tracking. Larger orders with shipping costs over $12 will have a tracking number.

All orders take 1-3 days to process and ship.

Ship time is based on Canada Post website.

Canada 3 to 5 business days
United States 4 to 6 business days
International 4 to 7 business days

*Ship time may take longer.